Frequently Asked Questions

Q. I have tried using the download Turbo Lister file and cannot get it to work, what should I do?

A. Make sure you have the latest version and updates of Trubo Lister and that you are selecting the correct version on the form - this should be version 2.  Download the file, open it in Excel and re-save keeping it in the csv format and then import it.

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Q. Should I pay the extra and send by Recorded Delivery?

A. We recommend all items are dispatched by Recorded Delivery and at only £1 this will be a good investment.  We also strongly suggest sending all international items by International Signed For Service.

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Q. I Live overseas and I want buy one of your items listed as 'Shipping to UK Only', what should I do?

A. Please contact us with your shipping address and we will quote a delivery cost.

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Q. I have a Trade Account, can you give me even lower prices for larger orders?

A. Possibly, if you let us know your requirements, the product codes and quantities we will be able to quote.

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Q. I have tried to call on the phone but there is no answer?

A. Our phone lines are always busy and if there is no answer please a leave message - we will always respond. Our lines are manned Monday to Friday 9-5. We do prefer enquiries by email as this provides you and ourselves with a method of tracking the query.  Very often you will receive a quicker response by email, even out of hours.

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 Q. I just want to buy a small quantity of ties for our school choir (about 25) and I don't qualify for the minimum cost on the trade account and I don't want a drop ship account.  Can I still get a discount?

A. Very possibly, email your requirements, quantites and product codes and we will try to give you a competitive quote.

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 Q. Can I have a Trade Account AND a Drop Ship Account?

A. Yes, you will need to sign up to each using and different email address for example dropship@mydomain and trade@mydomain all your other details can be the same.

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 Q. Do you send any paperwork, invoices etc out with the order?

A. No, unless you request this, we operate a paperless system.  Your invoices and order history will be available on your account.

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Q. I have given you an order and so far have not received any acknowledgement by email, why is this?

A. Our systems always automatically sends out notices at every stage of your order process. If you are not receiving these this is most likely because your are using a Hotmail (or similar) address and these providers often block emails.

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